You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Each product goes through a quality check before being packaged with tender loving care. In order to provide you with the best quality products please allow 14-21 business days open window for delivery. We thank you in advance for your patience.
Timeline: 3-5 business days product goes into production, 5-7 business days product goes through check and prepared for shipping, 2-3 business days product is picked up by shipping carrier. You will be notified via email about transit times relating to your order. If you have any questions please do not hesitate to contact us. *Please note shipping times may be delayed during statutory holidays.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and shipping destination. In order to provide you with the best service possible please contact us with your questions via phone or email.
Please also note that the shipping rates for many items we sell are weight-based.
